Services
Infrastructure
Our infrastructure team manages, monitors and resolves incidents efficiently. We guarantee that your commercial operation is certified to work uninterruptedly.
Virtual VDI desktops
Trained consultants are available to advise, implement and support your virtual desktops. This service allows you a high level of data protection, since they are located in our data center and not in the terminals of your employees.
We can implement your requirement in virtual desktops with applications and shared resources. Increase user productivity and mitigate IT incidents.
You will have complete management of your virtual desktops for both internal and external users.
Our desktop virtualization platforms guarantee optimal performance and total control over user profiles and roles. We are specialists in VMware, Citrix xen desktop and Microsoft virtual desktop.
Data Center
DevOps
Our DNA comes from a devops work methodology, where we unify the efforts of the work teams, developments, operations and technology, modernizing the infrastructure.
Our principles of continuous delivery and continuous integration allow us to accelerate infrastructure modifications, updates or software patches.
We have a deep knowledge of the processes so we alienate our development and functional testing environments, mitigating failures before implementing production.
Infrastructure for your company
You should not invest or take responsibility for your own infrastructure. Our services managed in the cloud, virtualization, storage and complements in the data center accompanied by standardized processes in devops give you support and peace of mind for your business.
A group of experts will help you with preliminary studies and recommendations of your current infrastructure and how you can improve it. We are auditors of the entire IT infrastructure.
We design a strategic plan of processes and performance of your infrastructure regulated in ITIL v3, we identify operational problems and data protection risks, where we define the method to eliminate them.
Before your collaborators detect security problems or data loss, our SCCM tool has already done it, so your staff can spend time on other productive activities.
We are synonymous with stable and scalable products, if your business grows we grow too, our implementations are designed to grow at the pace that your business grows.
Cloud Infrastructure
Each requirement is different and our extensive experience in platforms such as Azure, Google cloud, give you security against loss of information.
A team of certified architects is available to provide you with a commercial approach. We migrate your business to the cloud without fail, adding a series of additional services.
Cloud management services are based on correctly configuring your infrastructure, your cloud, and additional services to detect problems before users do. If you have outsourced services, our solutions approach will make it easy for you to migrate.
In case your requirement is a hybrid between cloud and local, our experts are willing to quickly detect operational problems that occur within your local service.
If you want to migrate your entire business to the cloud, we are your perfect choice as our virtual environments, flexibility and scalability allow for migrations to the cloud with minimal downtime throughout the process.
IT
Support
We provide you with stable IT procedures for the execution of fail-safe work and its reduction of operational costs, our work table and support guarantees the continuous improvement of your operational processes.
We focus our efforts on a series of competencies and skills. We generate long-term relationships where there are benefits for customers and suppliers, a lasting relationship means stability in services, avoiding unnecessary designs, integrations and implementations.
We are a service oriented to reports and results, “what is not measured is not controlled”, our logs, tickets and change controls are part of results reports.
Each project analysis and feasibility is subject to financial evaluations and estimates, achieving an exact budget for your support.
Some of our benefits are
- Reports
We generated 5 cross-sectional reports with a deep analysis to determine the main causes of decision making in incidents, ratings and security, validation of status, maintenance and service levels.
- Regulations
We are aligned with standards in IT environments by applying DevOps, ITIL and COBIT standards.
- Procedures
All our procedures are versioned and updated to prevent professionals from failing in their analysis. The technology is changing so the resolution of tickets, change controls, improvement in infrastructure, network maps and database management mitigate poor management.
- Incidents
Multilevel incident resolution, a support table that is aligned in maintaining a 99% SLA. Keeping in level 1 the support to the final user, in level 2 a specialized technical support for more complicated incidences and a level 3 conformed by a team of engineers. We segment the incidents for a better attention to our customers and suppliers.
Outsourcing
IT operations wear out your resources, so our proposal is the implementation of IT services to increase your business profitability.
An outsourced service is committed in a percentage to the complete IT landscape, covering areas such as administration, evolution, management and planning. The percentage goes according to the requirement from 30% to 100% of your IT.
All our processes are properly documented, and we are oriented to results to increase your ROI and reduce your TCO, through reports and security and performance audits.
We have chosen services that are ideal for your company where the control of the work is chosen by our customers.
- You can outsource a part of the IT service in a 35% to 45%.
- Centralize the design, planning, and IT strategy, delegating your operation and outsourcing 75% to 85%.
- Subcontract 100% of your IT, taking your time for your business strategy and we dedicated to your IT, achieving a commercial return of your ROI from 75%.
We can modify your business through an outsourced contract, optimizing the profitability and quality of your operations with efficient support, ensuring your operational stability with cloud applications and scalable developments.
Our business support, timely management of critical incident response, analytics and software development support your business operations with zero risk of failure.
We plan your requirement and with our continuous improvement, the roadmaps will be modified with new commercial initiatives, generating scalable designs and adding value to your business.
Managed services
One way to guarantee your support is through outsourced IT support. Improving response times for local, hybrid and cloud infrastructure incidents.
These services include consulting and designs for scalable migrations according to each client’s needs.
You focus on strategic decisions and we ensure that your business is available 24/7.
Every time you have an infrastructure and managed service provider, your costs go down considerably. Here are some numbers
- 98.8% satisfaction of user/customer relations
- 19.8% incidents with software.
- 99.9% availability of services and applications.
- 27% of cloud related costs.
Due to the versatility of managed services our subscription has several components that are considered
- Support Packages
- Analysis of the required IT infrastructure scenario
- Infrastructure topology, local or cloud
- Project limits.
Some of our managed services are
- User Assistance
We have an extensive knowledge base and standardized procedures, articles, FAQs and user manuals that provide efficient support
- Standards compliance
Our work is based on meeting standards for this we generate a series of regulatory reports of mandatory compliance.
- Transparent service
We know the technological environments, our continuous improvement gives you the security of an integrated service, analyzed by a series of incident reports, security and audit, performance updates and patches.
- Architecture of your network
Our infrastructure services are supported by design, implementation and production through its operational procedures, infrastructure improvements, configuration and database management, architecture and network diagrams.
The customer’s experience when acquiring our services is to forget about typical problems such as frequent failures, low performance availability, high infrastructure costs, inefficient support services.
Consultancies
Every time your business receives our consulting services your business has the support of stability and scalability over time making you grow.
Our consulting services are focused on long term results. We try to optimize a profitable IT and reasonable budget.
Our IT is measured by performance indicators, so that each consultancy generates added value in less operating costs, availability, increased sales, incident resolution efficiently.
IT oriented to results and excellent performance leads you to obtain a competitive advantage for your business. We can assure you that our commercial indicators will be able to increase you:
1. From 50% to 100% increase in revenue by having new digital channels
2. Up to 35% of income through marketing tools and automation of your sales processes.
3. More than 45% decrease in transaction time through well designed workflows.
We are experts in information technology for various sectors such as telecommunications, health, logistics, manufacturing, professional services, among others. We have dedicated time and training in our staff for you to receive advice from an IT expert who also knows your industry.
Our company does things right, our investments are not just for being modern, our goal is that our clients have all the technological advantages in a timely manner.
Developments
Invest in scalable, upgradeable and versatile developments, our group of experts will provide you with the development you require from applications to services. Customized developments according to your requirements are our specialty.
We create quality products and solutions for your business and we focus on what you require from a consultancy so that your development is designed, tested, implemented and launched, it must also be customized since each business is unique and if it is approached from cloud, desktop or mobile solutions the possibility of success is high. And finally your development will be associated with a sales strategy with mobile applications for distribution and marketing to end consumers.
A development by itself does not make sense if it is not maintained, so our team of developers is available for your business with services such as remote support, help desks, migrations and more, generating operational stability. We generate an accelerated return on investment by knowing that you do not need to have staff in charge, we have them for you.
Functional testing and quality control
We are sure that your business must operate 100% efficiently, this is achieved with a series of tests in all areas at the level of software, storage and infrastructure.
Our control processes and business continuity tests where we have an expert group in business management that will not only do tests, the objective is to ensure the continuity of business operations.
We guarantee that the tests performed are integrated and will be documented under the standards and procedures.
Our tests are oriented to different types of applications such as virtual desktops, mobile, SaaS, web and others creating stability and scalability in your business. They are automated processes and tests of wide coverage and continuous, because the goal is to generate the greatest stress to your operation and analyze the weak points.
Both automated and load tests are essential to know if your requirement is correct, several of the tests are performance of your infrastructure, API, migrations, data load testing and environment configuration.
Our set of services makes us have a very competitive offer covering the important areas to evaluate the quality where we include the security, usability, functionality and generating a report we detect weaknesses to be corrected.
The functional tests and quality have to be audited, the quality control processes and improvement planning design you an optimal quality strategy so your project regardless of the size of your company will get a transparent and timely report for your decision making.
Integral solutions
The Internet of Things
We understand the internet of things as the digital interconnection of everyday objects. Therefore, every device that connects to the internet must be managed with timely, highly available and fail-safe device support and troubleshooting. Connectivity through the cloud and availability of network and services require high security and resource consumption policies since, the more resources, the more vulnerable your infrastructure is if it does not comply with prevention, disaster and implementation plans.
Due to the high risk that the Internet of Things represents in terms of resources and security, we have a data analysis that helps the company to have accurate information of the behavior from design to production. Our developments are full cycle covering the design, development, testing, implementation, production and launch of your app.
In the consulting section our business analysts will provide you with the required advice to obtain the requirement and adapt an integral solution. This includes planning and development of business cases, selection of your technology platform, infrastructure design and security strategy.
Nowadays many companies present commercial and technological challenges, a well-designed internet of things will make your business very profitable, safe for your collaborators and a generator of accelerated return on investment in the short term.
CRM
A CRM’s main function is to automate customer service, sales and marketing. It is a powerful tool to know the behavior of your customers with respect to the products they buy from you and you can make decisions for market segmentation, promotions, and other commercial strategies.
The CRM well attended and configured for your business can bring to your business a significant decrease in incidents with annoying customers, an increase in your sales and a reduction of efforts in misdirected sales, poorly structured marketing and poor customer service.
CRM service encompasses a series of processes, strategies and capabilities from marketing design to sales, customer care and support will make your project successful. Our implementations are innovative using the capabilities of market leaders such as Saleforce and Microsoft Dynamics 365 where we cover the entire scope of your project.
You can get a full recovery of your solution in 14 months after implementation, but this is achieved with the generation of unified data easily accessible, customer analytics, automation and aligning your CRM to the turn of your business.
Security
companies invest millions of dollars annually in security, protecting their local networks and computers from cyber-attacks. We have invested in our personnel and state-of-the-art technology to make insecurity a thing of the past.
If you are looking to reduce weaknesses or vulnerabilities in virtual machines, mobile devices or web applications, we have a variety of services that you can evaluate when designing your site. We mention the modules for testing information security, IT infrastructure and its components, stress testing and denial of service attack simulations, in collaboration with application, cloud, mobile and source code security.
Before providing our clients with security services, it is important to know the current conditions of their service to identify possible vulnerabilities and to reduce them.
We are specialists in compliance testing with automated security and regulatory processes certifying that your service complies with standards and also with white box type penetration tests where we identify possible vulnerabilities with data and use of administration rights, gray box to evaluate your service based on the use of little information, few administration privileges and network diagrams, and black box where we work with little or limited data and lack of knowledge of the network.
Solutions
Software Development
General Description: Software development encompasses the creation, design, implementation, and maintenance of applications and customized systems tailored to meet specific organizational needs. This includes mobile applications, web applications, and integrated systems to enhance business efficiency and functionality.
Benefits:
- Solutions tailored to the specific needs of the business.
- Improved operational efficiency and process automation.
- Flexibility and scalability to adapt to business growth.
- Ongoing support and updates to keep the software current and secure.
List of Offered Services:
- Mobile application development (iOS, Android).
- Custom web application development.
- Enterprise system implementation.
- Software integration and solutions.
- Software maintenance and updates.
ICT Consulting
General Description: ICT consulting provides expert advice to help organizations plan, implement, and optimize their information technology. Consultants work closely with businesses to develop technological strategies that align ICT solutions with business objectives.
Benefits:
- Technological strategies aligned with business goals.
- Identification and mitigation of technological risks.
- Improved efficiency and reduced operational costs.
- Implementation of best practices and new technologies.
List of Offered Services:
- Assessment and planning of technological infrastructure.
- Development of digitalization and transformation strategies.
- Consulting on technology project management.
- Recommendations for process optimization.
Infrastructure Services
General Description: Infrastructure services focus on planning, implementing, and maintaining the essential technological infrastructure for an organization’s operations. This includes networks, servers, storage, and cloud solutions.
Benefits:
- Robust and reliable infrastructure supporting business operations.
- Flexibility to scale according to business needs.
- Reduction in downtime and improvement in performance.
- Efficient resource and cost management.
List of Offered Services:
- Implementation and management of LAN/WAN networks.
- Server configuration and maintenance.
- Storage and backup solutions.
- Cloud computing services.
Cybersecurity
General Description: Cybersecurity involves protecting systems, networks, and data from cyber threats and malicious attacks. Services include implementing security measures to safeguard the integrity, confidentiality, and availability of information.
Benefits:
- Protection against cyber threats and vulnerabilities.
- Reduced risk of data loss or exposure.
- Compliance with security regulations and standards.
- Rapid response to security incidents.
List of Offered Services:
- Security audits and risk assessments.
- Implementation of firewalls and intrusion detection systems.
- Protection against malware and ransomware.
- Identity and access management.
Technical Support and Maintenance
General Description: Technical support and maintenance offer continuous assistance to resolve technological issues, ensure optimal system performance, and perform preventive and corrective maintenance. This service is essential for minimizing downtime and maintaining productivity.
Benefits:
- Quick resolution of technical issues.
- Proactive maintenance to prevent failures.
- Improved system stability and reliability.
- Continuous support to adapt to technological changes.
List of Offered Services:
- On-site and remote technical support.
- Preventive and corrective system maintenance.
- Incident and problem management.
- Software updates and patches.
Telecommunications Services
General Description: Telecommunications services encompass the installation and management of communication systems that facilitate data transmission and user communication. This includes VoIP solutions, connectivity, and unified communication systems.
Benefits:
- Improved internal and external communication and collaboration.
- Scalable and adaptable communication solutions.
- Cost reduction in communications and data transmission.
- Integration with other technological solutions.
List of Offered Services:
- Installation and configuration of communication systems.
- VoIP and unified communication solutions.
- Connectivity and data transmission services.
- Management and maintenance of mobile networks.
IT Infrastructure Development
General Description: IT infrastructure development focuses on designing and deploying the technological infrastructure necessary to support business operations. This includes data centers, backup and recovery solutions, and communication networks.
Benefits:
- Creation of a robust and scalable technological infrastructure.
- Improved disaster recovery capabilities.
- Optimization of technological and operational resources.
- Reduction of risks associated with infrastructure failures.
List of Offered Services:
- Design and deployment of data centers.
- Implementation of backup and recovery solutions.
- LAN/WAN network management.
- Configuration and management of storage systems.
Data Consulting Services
General Description: Data consulting services focus on helping organizations manage and analyze large volumes of data to gain valuable insights. This includes implementing data analysis and Business Intelligence (BI) solutions.
Benefits:
- Gaining valuable insights for decision-making.
- Improved efficiency in data management.
- Ability to identify trends and business opportunities.
- Implementation of predictive analysis solutions.
List of Offered Services:
- Analysis and management of business data.
- Implementation of Big Data solutions.
- Development and implementation of Business Intelligence (BI) systems.
- Database management and optimization.
ICT Education and Training Services
General Description: ICT education and training services are designed to enhance staff skills and knowledge in the use of information technologies. This includes training in specific tools, cybersecurity, and technology project management.
Benefits:
- Improved technical skills of staff.
- Increased productivity and operational efficiency.
- Reduction of errors and technological issues.
- Training to adapt to new technologies and tools.
List of Offered Services:
- Training in software and ICT tools.
- Cybersecurity and data protection courses.
- Technology project management training.
- Workshops and seminars on digital skills.
Process Automation Services
General Description: Process automation focuses on using technology to automate repetitive tasks and business processes. This includes implementing Robotic Process Automation (RPA) solutions and artificial intelligence systems to improve efficiency and reduce costs.
Benefits:
- Reduction of errors and improvement in accuracy.
- Increased speed and efficiency of processes.
- Freeing up human resources for more strategic tasks.
- Reduction of operational costs and increased profitability.
List of Offered Services:
- Implementation of process automation systems.
- Development and deployment of Robotic Process Automation (RPA) solutions.
- Integration of systems and applications for automation.
- Development of artificial intelligence (AI) solutions for business processes.